Welcome to the Digital Media Hub help center

Once you complete your purchase, you will be able to instant download your products. We will also send an email to your email address with the download link so you will never lose your purchase.

After completing the download, just open the folder to access your files. You will find an "How to use" guide, some samples and all the links to your templates. It will be enough to click on the link of the template you want to use and you will be redirected to Canva. 

All our templates are fully editable with the FREE Canva account, that means that you can edit EVERY element. Also, you can use and edit a template as many times as you want, just make a copy when you open it. 

Most of our templates are ready to share, that means that you could just share them to your Social Media account as they are. We suggest you adapt them accordingly to your brand, it takes just a few clicks but will give you a huge benefit.

If you're not confident with Canva, do not worry, it's really easy to use. It has a very intuitive drag&drop feature. 

If you have any particular doubts, just send us an email at customers@thedigitalmediahub.com and we will be more than happy to assist you. 

Frequently Asked Questions

When will I receive my products?

Right after purchase you will be able to instantly download your products. A download link will be also sent to the email address provided during checkout.

Is it a one-time purchase or do I need to pay for extras or subscriptions?

Yes, it is a one-time purchase, and you will receive all future updates for FREE via email.

Do I need particular skills?

No, not at all! Canva is really easy to use, with its drag & drop interface. However, we have included in-depth instructions to show you exactly how to edit your templates and our customer service will always reply in less than 24 hours!

Are the images and fonts included?

Yes, all images and fonts are included with your purchase.

Do you offer support?

Yes! You can contact us via the live chat, the "Contact us" form or via email at customers@thedigitalmediahub.com. 

What is your refund policy?

Please read the refund policies here.

Is there a limit to the number of times I can download the products?

No, there is no limit to the number of times you can download your products using the link provided via email. Please keep in mind distribution or resale of digital products violates our terms and conditions and can lead to legal action.

How much time is needed?

Our products are designed to let you save time. You can share the templates as they are or customize them in just a few clicks. All your posts will be done in a blink of an eye!

Can I use the templates for my clients?

Have a look at our Commercial License here.

Do the templates come in any other formats?

Right now, our templates only come in Canva format. If you would like something different, please contact us and let us know.

Please note that we do not bear any responsibility on incompatibility of our products with some third-party software other than the one that is specified as compatible in our website (Canva).

Can I use my own logo, colours, images and graphics?

Yes, all our templates are fully editable and customizable. You can change images, fonts, colours, backgrounds, shapes and all the other elements. The templates can be edited as many times as you wish. Please note that you can still access the original file at any time.

Can I use the Canva app with your templates?

Yes, you can! What we suggest to do is to open the templates on your desktop first. The designs will then become available on your app as well. We suggest using the products on the desktop version of Canva for best results. We are not responsible of any issue coming from the Canva website.

Should I mention The Digital Media Hub in my final designs?

No, you don't have to mention our company in your final designs or posts (Although being mentioned will be highly appreciated) :D

What’s the difference between the templates available on Canva.com and yours?

Our templates are designed from scratch by our team. They have unique designs and custom elements. You will find entire collections based on the same style and designs; this will let you create a consistent look across all your social media platforms. You will receive our templates in multiple sizes and formats and we also offer more value through additional content such as articles, quotes, fun facts, tips, hacks and much much more. Our templates are not affiliated with Canva in any official way.

What does the Social Media Template Collection include?

The Social Media Template Collection includes Canva templates filled with general content. Templates are grouped in categories that follow a specific design (color palette, font, etc.) to create cohesive style posts. You can find almost all the designs in all sizes: Instagram Post, Instagram Story, Facebook Post, Facebook Cover, Pinterest.

All the templates work with free Canva.

They are a perfect fit for every niche or business.

What does the Social Media Content Collection include?

The Social Media Content Collection includes all our niche related bundles.

Every bundle is strictly related to a specific niche/business. They normally include Canva Templates (with high converting designs and carefully selected content and images), Text Articles (proven and carefully written to always have viral and great content), Picture Quotes (to launch ideas, inspire, strengthen your content and add variety to your posts) and Bonus Elements (according to the niche).

Everything is fully editable and customizable in order to fit with your niche/business.

We constantly add new bundles so make sure to subscribe to our newsletter below to be the first to hear about new products.